Team Lead - Product Operations - Travel
Edventus
HR Consulting Benefits Consulting • Mumbai
About Company
We are a 15+ years old Recruitment consulting firm.
Job Description
Our client is a leading global flight technology provider, connecting millions of flights and travelers worldwide, is looking to hire Team Lead - Product Operations.
We are seeking a candidate who will lead a team of Product Operations Analysts while partnering closely with Product Managers, Engineering teams, Customer Support, and external airline partners to proactively identify risks, resolve production issues, and drive operational excellence.
Own end-to-end operational performance of Airline API connections, ensuring system stability, SLA adherence, and production health monitoring.
Lead incident management and deep-dive investigations, driving structured RCA, resolution tracking, and prevention of recurring production issues.
Define and monitor operational KPIs (uptime, latency, booking failures, API errors, conversion impact) and proactively flag portfolio risks.
Standardize dashboards, reporting, and alerting frameworks, ensuring real-time visibility for Product, Engineering, and Support teams.